Frequently Asked Questions

Prices are shown on every product page so you know the full cost upfront. To order, contact us on WhatsApp at +91-9111376552 (or use the enquiry form) and tell us which product you need.

We first confirm the product suits your situation — who will use it, their movement ability, and what they want to control. Then we send a proforma invoice with the final price and payment details. Once payment is received, we place your order the same day and share tracking with you.

We work this way deliberately: assistive technology is personal, and a short conversation before buying prevents an expensive mistake.

Yes — every price on Rehakart is all-inclusive. It covers the product, international shipping to your door, GST, and all import costs. There are no extra charges and nothing more to pay on delivery. The price you see is confirmed on your proforma invoice before you pay.

International websites show prices before Indian customs duty, taxes, and shipping. When you buy directly from abroad, you pay the product price in foreign currency, plus international shipping, plus forex charges on your card — and customs charges can be demanded before your parcel is delivered.

Rehakart's price already includes all of this. In almost every case, our final delivered price is lower than the true cost of importing it yourself — without any of the paperwork or surprises.

Yes. Every order comes with a GST-compliant tax invoice showing the HSN code and tax breakdown. If you are buying for a hospital, school, NGO, or company and need the invoice in your organisation's name with your GSTIN, mention it when you contact us on WhatsApp and we will issue a B2B invoice so you can claim input tax credit.

All standard Indian payment methods — UPI, bank transfer, credit and debit cards, and net banking, paid against your proforma invoice. You always pay in Indian Rupees. No international card, forex markup, or foreign transaction fee is ever involved.

Usually no — and if you ever do, we pay it for you. That's our Zero Customs Guarantee: in the rare case that India Post or customs asks you to pay any charge before delivery, simply pay it, keep the receipt, and send us a photo on WhatsApp. We refund the full amount within 24 hours, straight to your UPI.

You will never be out of pocket for customs on a Rehakart order.

Products ship directly from the manufacturer's international warehouse to your address. Typical delivery time is 10–20 days depending on your location and customs processing. You will receive tracking details once your order ships, and you can message us on WhatsApp anytime for a status update.

Yes — we deliver pan-India to every serviceable PIN code, including smaller towns and rural addresses, since final delivery is handled through the postal network that reaches everywhere in India.

Shipping is free on all orders above ₹9,999 — which covers every main device we sell. For small accessory-only orders below ₹9,999, a flat ₹999 shipping fee applies, since even a single cable travels internationally to reach you.

All products carry the manufacturer's standard warranty, and Rehakart handles the entire claim process for you in India. If anything goes wrong, you contact us on WhatsApp — not an overseas support desk — and we coordinate repair or replacement with the manufacturer. You never deal with international shipping for a warranty claim yourself.

Yes — main devices carry our 15-Day Confidence Guarantee. Try your GlassOuse PRO, V1.4, Link, Finger Rehab Trainer, or G-Speech for 15 days from delivery. If it does not work for your needs, return it to our Bhopal address by domestic courier and we refund the product price less a ₹2,499 restocking fee, within 7 working days of the unit reaching us.

For comparison: returning a device to an international manufacturer directly costs around ₹2,200 in overseas postage plus a 3–4% payment deduction, takes several weeks, and requires export paperwork. With us, you ship a domestic parcel to Bhopal — that's it.

The device must come back complete, in its original packaging and undamaged condition. Return courier cost (typically ₹300–500) is borne by the customer.

Switches, wearables, and accessories are excluded for hygiene reasons — these are personal-contact items. If you are unsure what to choose, talk to us on WhatsApp before ordering and we will honestly tell you what fits, including when something doesn't.

If a product arrives damaged or faulty, that is separate from this guarantee: tell us within 48 hours with photos or video and we replace it at no cost to you.

Message us on WhatsApp and describe the situation — who will use the device, what movement ability they have, and what they want to control (computer, phone, tablet). We will recommend the right device and switches, and tell you plainly if something won't work for your case. Therapists and clinicians are welcome to consult with us on behalf of their patients.

Yes — institutional supply is a core part of what we do. We provide formal quotations, GST invoices with your GSTIN, bulk pricing for multi-unit orders, and documentation support for grant-funded and CSR purchases. Use the Get a Quote button or write to info@rehakart.in with your requirement.

Yes. We maintain demo units of the main GlassOuse devices and can arrange demonstrations for hospitals, schools, and NGOs so your team and end users can confirm suitability before committing to a bulk order. Contact us to schedule one.

Individual buyers are also covered — every main device carries our 15-Day Confidence Guarantee, so you can try it at home and return it if it does not fit your needs.