Shipping policy
Last updated: August 2026
Where we deliver
We deliver to all serviceable PIN codes across India, including smaller towns and rural addresses. Final-mile delivery is handled through the postal and courier network, which reaches every part of the country.
We do not currently ship outside India.
Shipping charges
| Order Value | Shipping |
|---|---|
| ₹9,999 and above | Free |
| Below ₹9,999 | ₹999 flat |
Shipping is confirmed on your proforma invoice before you pay. For orders above ₹9,999, shipping is already included in the product price — there is nothing extra to pay.
Delivery timeline
Estimated delivery: 10 to 20 working days from the date of confirmed payment.
Products are dispatched directly from the manufacturer's international warehouse to your address. This is why our timelines are longer than a domestic-only store, and it is also why our prices are lower than importing the product yourself.
Delivery time depends on:
- Product availability at the manufacturer
- International transit time
- Customs processing at the Indian port of entry
- Final-mile delivery to your PIN code
Made-to-order products, custom configurations, and bulk institutional orders may require additional lead time. Where this applies, we confirm the expected timeline before accepting your order.
Timelines are estimates, not guarantees. We keep you informed if anything changes.
Order tracking
Once your order is dispatched, we send you the tracking number by WhatsApp and email. You can also message us on WhatsApp at any time for a status update and we will check for you.
Zero Customs Guarantee
Our prices include all applicable import duties and taxes. In almost all cases, your parcel is delivered with nothing further to pay.
In the rare event that India Post or the courier asks you to pay a customs charge before delivery:
- Please pay the charge and accept the parcel. Do not refuse delivery — a refused parcel is returned to the manufacturer overseas and significantly delays your order.
- Keep the receipt or payment slip.
- Send us a photo of it on WhatsApp at +91-9111376552.
- We reimburse the full amount within 24 hours, directly to your UPI or bank account.
You will never be out of pocket for customs charges on a Rehakart order.
Delivery address
Please ensure your delivery address and phone number are complete and accurate, including landmarks where helpful. Incomplete addresses are the most common cause of delivery delay.
If you need to change your delivery address after ordering, contact us immediately on WhatsApp. We can usually update it before dispatch, but not afterwards.
Failed or refused delivery
If delivery fails because the address was incorrect, nobody was available to receive the parcel after repeated attempts, or the parcel was refused, the shipment may be returned to the manufacturer. In that event, return shipping and re-dispatch costs are payable by the customer.
If you know you will be unavailable, tell us in advance and we will do our best to hold or reschedule.
Damaged or missing shipments
If your parcel arrives visibly damaged, please photograph the packaging before opening it wherever possible, and contact us within 48 hours of delivery.
If tracking shows your parcel as delivered but you have not received it, contact us within 48 hours and we will open an investigation with the carrier.
Questions
WhatsApp: +91-9111376552
Email: info@rehakart.in